FAQ
WHAT ARE “NASTIES?”
In skincare and cosmetics, “nasties” are potentially harmful, harsh, or controversial ingredients that may cause or heighten risk of irritation, allergies, and/or other health concerns. We say no to “nasties” because they don’t serve your skin or your ritual. Instead, we say yes to elevated, intentional lipcare.
Although there is no single regulated definition of “clean,” FRONT & CENTER is ingredient-conscious, science-backed, and thoughtfully formulated without:
- Parabens
- Phthalates
- Sulfates
- Mineral oil
- Synthetic fragrances and/or dyes
- BHA/BHT
- Drying alcohols
- Silicones
DOES FRONT & CENTER TEST ON ANIMALS?
We are committed to being cruelty-free and do not test any of our products on animals.
WHEN CAN I EXPECT MY ORDER?
Please allow 1-2 business days (i.e., Monday through Friday) for your order to be processed and prepared for shipment. Orders are shipped Monday through Friday and typically arrive within 3-5 business days.
While we do our best to ensure timely delivery, delivery windows are estimated and potential carrier delays beyond our control may impact the arrival of your shipment.
HOW CAN I TRACK MY ORDER?
Once your order is processed, you will receive a shipping confirmation email that includes tracking information for ongoing status. Please allow up to 48 hours for tracking information to update once received.
DO YOU OFFER FREE SHIPPING?
Yes! We offer free standard shipping for orders $70+ (pre-tax subtotal).
DO YOU SHIP INTERNATIONALLY?
Unfortunately we do not currently offer international shipping options.
CAN I CANCEL OR CHANGE MY ORDER ONCE PLACED?
Our team works promptly to begin processing your order once received and is unfortunately unable to cancel or make changes to your order once placed. However, as we strive to ensure the best experience for our F&C community, please email us at hi@front--center.com with questions and we will do our best to provide potential support if your order has not yet been processed.
WHAT IS YOUR RETURN POLICY?
To protect the quality and hygienic integrity of our products and our community, all lipcare items purchased from front--center.com are final sale. Returns of new and unworn/unused merchandise and/or apparel purchased from front--center.com are accepted for store credit within 14 days of delivery with receipt of purchase.